In the event of a warranty claim for a faulty item, Tasco can opt to: 1. repair the item, 2. offer a replacement item, 3. issue a store credit against future purchases, 4. issue a refund. Make a Warranty Claim here In most cases, Tasco will attempt to resolve the warranty claim by taking the above steps in the order they are shown.
We will need a copy of your proof of purchase to determine firstly that the item was purchased from an authorized Australian retailer who would have purchased the item from us and secondly to determine the date of purchase to make a determination regarding if the item is still within the the warranty period. We do not cover warranty for product purchased from non-authorized retailers, individuals (Ebay) or those importing directly from overseas.
What am I covered / not covered for?
Warranty does not cover intentional or accidental abuse, or misuse of a product. It will also not cover items that have been used for purpose other than for which they were designed. Accidental damage (liquid spills, drops or breaks etc) are not covered by warranty. Warranty will be void if the internal components of any electronic device show evidence of being tampered with. Warranty will cover only genuine manufacturing faults. If a warranty claim is lodged, and it is found that user-error or user-misunderstanding contributed to the fault, the item will be repaired (if needed) and returned to the customer for a fee.
Proof of Purchase
If you do need to lodge a warranty claim, you will need to provide a copy of your original Tax Invoice.